The best customer service experience I have ever had, so far would have to be at Domino’s Pizza. I signed up for something online, and they started sending me all these really exclusive and valuable offers in the mail. When they came out with the new oven baked sandwiches, I was mailed a coupon for one free sandwich. They had also recently released their online ordering and pizza tracker at this time, so I was asked to order it online, and evaluate the efficiency of this new method. I went online to do it, and it was actually a lot easier than expected, but unfortunately, I guess I lost track of time. By the time I arrived to pick up the food, they said it had been ready for almost an hour. I was expecting to hear that they’d be charging me for having to remake it, but shockingly, they offered to remake it at no charge! So not only was my sandwich free to begin with, but i got a replacement free too, and it was my fault the switch was necessary. I thought this was excellent customer service because they had no obligation to remake my food, and they offered to do so with a friendly attitude and no protests. I still am not sure why they send me the VIP coupons, as I didn’t go there excessively. But, that made me feel even more important, as they seem to appreciate all customers equally, regardless how much or how little they spend.
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